1. Introduction

Welcome to Piyasara Travels (“we,” “our,” or “us”). Based in Horana, Sri Lanka, Piyasara Travels is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your details when you visit our website, inquire about our services, or book international tour packages, flights, visas, and holiday itineraries with us.

2. Information We Collect

To provide personalized travel services and process international bookings, we collect the following types of information:

• Personal Identifiers: Full name, date of birth, passport number, passport expiration date, nationality, and gender.
• Contact Information: Phone number, WhatsApp contact, email address, and physical mailing address.
• Travel Details: Flight itineraries, hotel preferences, dietary requirements, emergency contacts, and special accommodation requests.
• Financial Information: Payment details and transaction records for tour package deposits and final settlements.
• Technical Data: IP address, browser type, device information, and website usage statistics collected via cookies.

3. How We Use Your Information

We use your personal data to deliver seamless travel experiences, including:

• Processing and confirming international tour packages, flight bookings, hotel reservations, and visa consultations.
• Coordinating local ground support and transfer services through our Thailand office and overseas destination partners.
• Communicating important travel updates, flight changes, itineraries, and payment receipts.
• Improving our website functionality, customer support, and travel service offerings.

4. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal data. We only share necessary travel details with trusted third parties to execute your travel arrangements:

• International Partners & Ground Operators: Our local office in Thailand and overseas tour operators responsible for managing your holiday on arrival.
• Travel Service Providers: Airlines, hotel properties, transport providers, visa processing centers, and travel insurance providers.
• Legal Compliance: Law enforcement or regulatory authorities when required by Sri Lankan or international immigration and civil aviation laws.

5. Data Security

We implement strict administrative, technical, and physical security measures to prevent unauthorized access, alteration, or disclosure of your personal data. Online transactions and sensitive personal details are protected using industry-standard encryption protocols.

6. Your Rights

You have the right to access, correct, or request the deletion of your personal data held by us. To update your travel preferences or passport information, please contact our support team.